TERMS AND CONDITIONS OF USE

Last Updated on 09/14/2026.

These are the official Terms and Conditions of Use for The Solo Esthetician™, located at 4651 Roswell Road, Sandy Springs, Georgia 30342, referred to throughout these Terms as the “Company,” “we,” “us,” and “our.”

Our contact email is [email protected]. “You” and “your” refer to users and purchasers of the Company’s website, communications, products, services, personalized guidance offerings, educational resources, and related materials, collectively referred to as the “Offerings.”

NOTICE: These Terms and Conditions are legally binding. You are responsible for reviewing them carefully before purchasing, accessing, or using any of our Offerings.

CEO SHIFT COLLECTION™ PHYSICAL MERCHANDISE

All purchases from the CEO Shift Collection™ are final. Returns and exchanges are not accepted.

Free standard shipping is included with each order. Please allow 5–7 business days, excluding weekends and holidays, for your order to be processed before shipment. Delivery time begins after the order has shipped and may vary based on the shipping carrier and destination. Tracking information will be emailed when available.

Customers are responsible for providing a complete and accurate shipping address at checkout. Address corrections must be requested before the order ships and cannot be guaranteed after processing has begun.

If an item arrives damaged or an incorrect item is received, please contact The Solo Esthetician™ within five calendar days of delivery and include photographs of the item and packaging. After verification, a replacement will be provided when available. If a replacement is unavailable, a refund may be issued.

Product colors and details may appear slightly different depending on lighting, photography and screen settings.

THE SOLO CLARITY GUIDANCE™ SERVICES

The Solo Clarity Guidance™ offerings, including the Solo CEO Directive™ and Solo CEO Action Plan™, provide personalized educational and strategic business guidance. These services do not constitute legal, financial, tax, accounting, medical, or other licensed professional advice. The Solo Esthetician™ does not guarantee specific business, financial, marketing, or operational results.

INTAKE AND DELIVERY

The customer is responsible for submitting a complete and accurate intake form and any requested supporting information. Work and stated delivery periods begin only after the completed intake form and required information have been received. Missing or incomplete information may delay delivery.

The Solo CEO Directive™ is delivered by email within 48 hours after the completed intake form is received. Delivery expectations for other services will be stated on the applicable service page or purchase confirmation.

REFUND AND CANCELLATION POLICY

Because The Solo Clarity Guidance™ provides personalized services prepared from each customer’s individual information, purchases become final and nonrefundable once the completed intake form has been submitted and work has begun. Requests made before work begins may be submitted to [email protected] for review. Nothing in this policy limits any rights that cannot legally be waived.

GENERAL PROVISIONS

This website and its related checkout pages are owned and operated by The Solo Esthetician™.

You must be at least eighteen years of age to use Our website. Use of this website is at Your own risk. We host Our site on a reputable platform and take reasonable efforts to maintain and host the site. However, We make no explicit representations or warranties as to the safety of Your individual use of the website. The Terms and Conditions contained on this page are subject to change at any time.

TERMS​ ​OF​ ​SITE & ​PURCHASER​ ​AGREEMENT

All products ​are owned and provided by Company. These Terms and Conditions of Use govern and define how You are allowed to use and access Company’s Offering. We reserve the right to update and change these Terms and Conditions of Use at any time, and will update them accordingly with the ‘date last updated’ at the top of this page.

You are legally bound to these Terms and Conditions of Use whether or not You have read them. If You do not agree with any of Our Terms and Conditions of Use, please email Us at the contact details listed at the top of this agreement,​ and We will make reasonable efforts to remove Your name, email, and access to Our Offering and website(s).

YOUR​ ​PRODUCT,​ ​SERVICE, OR RESOURCE USE AND CONSENT

When you purchase or access one of our Offerings, you acknowledge that you received reasonable notice of these Terms and Conditions. By completing your purchase, accepting these Terms, or accessing the Offering, you agree to comply with these Terms and Conditions, including all applicable disclaimers and privacy disclosures.

You confirm that you are at least 18 years old or have reached the age of majority in your applicable jurisdiction. Access to our Offerings and related materials by a minor is prohibited, and we reserve the right to terminate access if a violation is discovered.

INTELLECTUAL PROPERTY NOTICE

Unless otherwise identified, all original content provided through our website and Offerings—including text, images, designs, graphics, frameworks, assessments, written directives, action plans, educational resources, trademarks, and service marks—is owned by The Solo Esthetician™ or used with permission from the appropriate owner. This material is protected by applicable intellectual property laws.

Your purchase grants you a limited right to use the purchased materials for your personal business education and implementation. You may not reproduce, modify, republish, distribute, share, sell, license, create derivative works from, or commercially use our intellectual property without prior written permission from The Solo Esthetician™. This restriction does not apply to properly attributed third-party materials or uses otherwise permitted by law. Unauthorized use may result in termination of access and the pursuit of available legal remedies.

YOUR​ ​MATERIALS​ ​AND​ ​CONTRIBUTIONS

​You retain ownership of the materials and information you submit to us. Information provided privately through an intake form, email, or personalized guidance service will be handled in accordance with our Privacy Policy and used only as reasonably necessary to administer and deliver the requested Offering, maintain business records, comply with legal obligations, or as otherwise authorized by you.

If you voluntarily submit content in a public space operated by The Solo Esthetician™, such as a public comment, community post, testimonial, photo, or review, you grant us permission to display or share that public content in connection with our business and educational activities. We will not use private intake information, personalized assessments, or confidential business details for marketing or promotional purposes without your written permission.

SECURITY​ ​AND​ ​ASSUMPTION​ ​OF​ ​RISK

SECURITY

We use reasonable administrative and technical measures to protect the information submitted through our website and Offerings. Payments are processed through third-party payment processors, including Stripe. The Solo Esthetician™ does not directly store complete payment-card numbers or security codes.

No electronic transmission or storage system can be guaranteed to be completely secure. You are responsible for protecting access to your email account and any credentials used to access purchased materials. Your use of third-party platforms and payment processors is also subject to their applicable terms and privacy policies.

CONFIDENTIALITY

Nonpublic information submitted through an intake form, email, or personalized guidance service will be treated as confidential and handled in accordance with our Privacy Policy. 

We may share information with authorized team members and third-party service providers only as reasonably necessary to process payment, administer and deliver the requested

Offering, maintain business records, comply with legal obligations, or as otherwise authorized by you. 

We will not publicly disclose private intake information or personalized deliverables without your written permission.

ASSUMPTION​ ​OF​ ​RISK

​Our Offerings provide educational information and strategic business guidance. 

You remain responsible for evaluating the information provided and deciding whether and how to apply it to your business. 

Business decisions involve risk, and The Solo Esthetician™ does not guarantee any specific business, financial, marketing, or operational result from your purchase or use of an Offering.

DISCLAIMERS

Our website and Offerings provide educational information and strategic business guidance only. They do not constitute legal, financial, tax, accounting, medical, or other licensed professional advice. You should consult an appropriately qualified professional regarding decisions requiring such advice.

We make reasonable efforts to provide accurate and useful information, but we do not guarantee that all information will be complete, current, error-free, or suitable for every business or circumstance. References to results, examples, testimonials, or third-party information do not guarantee that you will achieve the same or similar results.

You remain responsible for evaluating the information provided and for all decisions and actions taken in your business. The Solo Esthetician™ does not guarantee any specific business, financial, marketing, or operational outcome from your purchase or use of an Offering.

LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, The Solo Esthetician™ and its owners, employees, and contractors will not be liable for indirect, incidental, special, or consequential damages, including lost profits, lost revenue, lost data, or business interruption, arising from your purchase, access to, or use of our website or Offerings.

To the fullest extent permitted by applicable law, our total liability for any claim relating to a purchased Offering will not exceed the amount you paid for that specific Offering. Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

WARRANTIES AND TECHNOLOGY

Except for commitments expressly stated on the applicable sales page, checkout page, or purchase confirmation, our website, Offerings, and related materials are provided “as is” and “as available.” To the fullest extent permitted by applicable law, The Solo Esthetician™ disclaims all express and implied warranties, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

We make reasonable efforts to maintain accurate information and reliable access to our Offerings, but we cannot guarantee uninterrupted, error-free, or completely secure operation. Access may occasionally be affected by maintenance, internet disruptions, or third-party platforms and service providers outside our reasonable control. When an issue occurs, we will make reasonable efforts to provide support or correct errors within our control.

INDEMNIFICATION

​​​To the fullest extent permitted by applicable law, you agree to indemnify, defend, and hold harmless The Solo Esthetician™ and its owners, employees, and contractors from third-party claims, liabilities, damages, and reasonable legal expenses arising from your violation of these Terms, unlawful or unauthorized use of an Offering, or infringement of another party’s rights through materials you submit.

This obligation does not apply to claims caused by our gross negligence or willful misconduct or where indemnification is prohibited by law.

TERMINATION

We may suspend or terminate your access to our website, Offerings, or related materials if you violate these Terms, misuse an Offering, unlawfully share protected materials, interfere with the operation or security of our platforms, or engage in conduct that violates applicable law.

When reasonably possible, we will provide notice before terminating access. Immediate termination may occur when necessary to protect our rights, our systems, other users, or to comply with a legal obligation. Termination does not eliminate outstanding payment obligations or alter the applicable Refund and Cancellation Policy.

FINANCIAL​ ​CONSIDERATIONS

PURCHASES AND PAYMENT

By completing a purchase, you authorize your selected payment method to be charged the total amount displayed at checkout, including any applicable taxes or fees shown before payment. You agree to provide accurate and complete billing information.

Payments are processed through Stripe or another payment processor identified at checkout and are also subject to that provider’s applicable terms and privacy policies. If a payment is declined, reversed, disputed, or otherwise incomplete, we may pause delivery or access until the payment issue is resolved.

We reserve the right to change our prices for future purchases. A price change will not alter the price of a purchase you have already completed.

We reserve the right to change our prices for new purchases at any time.

ERRORS OR MISTAKES IN PRICING

We reserve the right to correct an obvious pricing or checkout error. If an error is discovered after your payment has been processed but before work begins, we will notify you and allow you to either confirm the purchase at the corrected price or cancel the purchase for a full refund. We will not charge an additional amount without your authorization.

PROMOTIONAL PRICING

Discounts and promotional prices apply only during the period and under the conditions stated in the applicable offer. Unless otherwise stated or required by law, promotional pricing is not retroactive, and we do not provide price adjustments after a purchase has been completed.

CHARGEBACKS

Before initiating a chargeback or payment dispute, please contact us at [email protected] and provide a reasonable opportunity for us to review and address the issue.

If a chargeback or payment dispute is initiated, we may provide the payment processor or financial institution with relevant transaction records, including proof of purchase, acceptance of these Terms, intake-form submission, communications, and delivery of the purchased Offering. Nothing in this section limits any dispute rights available to you under applicable law.

CURRENCY

Unless otherwise stated at checkout, all prices and payments are displayed and processed in United States dollars (USD).

TAXES

Applicable sales or similar taxes will be calculated and added at checkout when required by law.

ORDER REVERSAL OR CANCELLATION

We may decline or cancel a purchase if we reasonably believe that the payment is unauthorized or fraudulent, the order was submitted in error or duplicated, incorrect pricing was displayed, or we are unable to fulfill the purchased Offering. If we cancel a purchase, we will notify you and refund the amount paid for the canceled Offering.

Customer-requested cancellations remain subject to the applicable Refund and Cancellation Policy, including the provision that personalized purchases become final and nonrefundable once the completed intake form has been submitted and work has begun.

DISPUTE​ ​RESOLUTION

Before initiating formal legal action, the party raising the dispute must provide written notice describing the issue and requested resolution. The parties will then make a good-faith effort to resolve the dispute within 30 days.

If the dispute remains unresolved, the parties agree to attempt non-binding mediation before filing a civil lawsuit. This requirement does not apply to eligible small-claims matters, requests for emergency or injunctive relief, or circumstances in which waiting would cause a party to lose a legal right. Nothing in this section limits rights that cannot legally be waived.

ENTIRE AGREEMENT

These Terms, together with the applicable sales page, checkout disclosures, purchase confirmation, and any policies expressly incorporated by reference, constitute the entire agreement between you and The Solo Esthetician™ concerning your purchase and use of an Offering. They replace prior discussions, representations, or communications concerning that Offering.

If a specific written term on the applicable sales page, checkout page, or purchase confirmation conflicts with these general Terms, the specific term will control for that Offering.

LAW AND JURISDICTION

These Terms are governed by the laws of the State of Georgia, without regard to conflict-of-law principles. Subject to the Dispute Resolution section and unless applicable law requires otherwise, legal proceedings arising from these Terms or an Offering must be brought in the appropriate state or federal court located in Fulton County, Georgia.

CONSENT

By selecting the applicable acceptance box, completing a purchase, accessing an Offering, or using our website, you acknowledge that you have read and agree to these Terms and that you have been provided access to our Privacy Policy. If you do not agree, do not purchase, access, or use the applicable Offering.

ALL​ ​RIGHTS​ ​RESERVED​

All rights not expressly granted under these Terms are reserved by The Solo Esthetician™. Purchasing or accessing an Offering does not transfer ownership of our intellectual property or grant rights beyond the limited use expressly permitted in these Terms.

SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be modified only to the minimum extent necessary to make it enforceable. If modification is not possible, the provision will be removed, and the remaining provisions will continue in full force and effect.